We require a minimum of 4 hours notice for appointment cancellations. If you cancel your appointment without providing adequate notice during business hours, you will be charged 50% of fee of the service.
After-hours cancellations will be received at 8:30am the next business day.
If you fail to attend an appointment without providing notice, you will be charged the full fee of the service.
We are a busy clinic and have people waiting for appointments, so we appreciate a phone call if you are unable to attend or if you are running late for your appointment.
SMS Reminders will be sent the business day prior to your appointment. If you do not reply it will be assumed that you plan to attend unless we are notified otherwise.
*Cancellation or non-attendance fees are not covered by Work Cover, DVA, or Insurance companies and you will be invoiced personally.
In cases of recurrent late cancellations or non-attendance, pre-payment of future appointments may be requested.
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